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Finding Order in Chaos

The Drive to Solve the Puzzle

It was Sunday afternoon, and I was driving with my wife Susan through the Hancock Park neighborhood of Los Angeles. It’s one of our favorite weekend activities—our retriever leans his head out the backseat window as we turn down different streets to look at the houses. Mostly we use this time to catch up and talk about what’s going on with our lives. This day, we were talking about Susie’s dissertation topic.

For several months, she had been working to discover ways that new forms of media could be used to teach children different skills. She was struggling with how her clients’ needs were ...

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