October 2015
Intermediate to advanced
92 pages
1h 40m
English
Content preview from Beyond Blame
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Chapter 15. The Learning Review
Whenever Bill was running late, he always asked himself “What am I avoiding?” Today, as he slowly walked down the hall toward the conference room, the answer was unmistakable: although he intuitively felt sure about the new way of dealing with failures and outages—grounded in complexity science and human factors—he also wished he could gently ease into this new world with a little less at stake. Instead, he was headed toward what he knew would be a very difficult conversation, revisiting the biggest outage in recent history. His companions on this journey were also recent converts, inexperienced and unaware of the potential shortcomings of this approach. “Don’t try this at home, folks,” he thought as he opened the conference room door, and saw Mike seated on one side of the table, and Ollie, Raj, and Linda on the other.
“Glad you could join us,” Raj said, flashing a mischievous smile.
Bill sat down next to Ollie. “Sorry I’m late.” He cleared his throat. “First of all, Mike, thanks for being here.”
Mike nodded.
“We wanted to redo the postmortem of the network outage, and learn more about what happened. We’re calling this the ‘learning review,’ and it’s going to be a bit different from the postmortems we’ve done before.”
“Well, for one, you can’t fire me,” said Mike.
“I’m glad you brought up the elephant in the room,” said Linda. “Are you worried that this learning review will turn into another blame session?”
“There’s certainly a track record of ...
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Read now
Unlock full access
More than 5,000 organizations count on O’Reilly
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.