Beyond Race and Gender

Chapter 8

Managing Diversity and Total Quality: An Integrated Strategy for Organizational Renewal

In an increasingly competitive environment, many of America’s corporations are engaged in a variety of efforts to renew their enterprises: visioning, thinking strategically, building and changing corporate culture, downsizing, and, most recently, total quality—an initiative that emphasizes the importance of participatory decision making and high-performance work teams. Managing diversity now explicitly joins the list, although it has always been implicitly a part of the renewal effort. Much of what executives are now doing in their search for enhanced viability implicitly requires a managing diversity capability.

The point to remember is that these ...