Chapter 11. Understanding Stakeholders
Introduction
I have heard it said, and have probably said it many times myself, that IT projects would be so much easier if people weren’t involved. That’s not the case—people are involved, and they are the most important aspect of the projects. The main purpose of IT projects is to change the work people do or the way in which they do it, so it makes sense to figure out how best to work with them.
This chapter describes some techniques that are helpful for understanding the people you are working with. The first two techniques are useful for understanding the people whose needs you are trying to satisfy—better known as stakeholder analysis. The other two techniques in this chapter will help you better ...
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