Beyond the Lean Office

Chapter 3

The Investigation

My mind was racing as I stepped out of Chris’s office. I need to get my team together, go over what happened, get everyone on the same page, and then talk to them about the problems they were having with the new improvements we implemented. Once I do that, I’ll come up with some solutions that apply to our major customers, sell the plan to Chris, and then begin implementing it immediately.

I heard the elevator doors open on my floor, but Bob was the only one who got off, and I quickly approached him in the elevator alcove. I wanted to learn the details Chris did not know. Bob had been with the business for years and knew all the processes. He had become the answer man for everything but, unlike me, seemed to be content ...