Chapter 13Workforce Analytics and Technology
In December 2021, U.S. mortgage company Better.com fired 900 workers over Zoom. “If you're on this call, you're part of the unlucky group being laid off,” the CEO told the workers. To add insult to injury, it was effective immediately. Just half a year later, United States–based Carvana let 2,500 workers go in a similar manner, some during group Zoom calls, some via email. Almost simultaneously, the CEO of Swedish company Klarna announced 700 job cuts in a prerecorded message, after which workers had to wait up to 48 hours for an email telling them whether they were part of the affected group. Layoffs are an unfortunate but necessary part of the business cycle; how HR handles them is a choice. ...
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