7 Trust, Transparency and Legitimacy
The big data landscape and the broader information and technology ecosystem it enables has and is changing the relationships between intelligence agencies and the Australian people. This chapter examines the way in which interviewees perceive their relationships with the public and how the big data landscape has and will impact those relationships. Emerging strongly from the data was a sense that trust is significant in the role of national security agencies in Australia. This chapter examines trust in two sections. First, it unpacks how participants understand trust and the key concepts of trust, legitimacy and the social contract, which each emerged from interview data. ...
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