cap11

CASE STUDY

POINTS FOR THE TRAINING SCOREBOARD

Ben Morrison

Introduction

This chapter is all about one training department’s plan to use existing big data to achieve a better evaluation of training department efficiency and effectiveness. Before we get into what data we have and how to organize it, it’s probably a good idea to review what we do for our organization as a whole.

Training is all about giving people the tools to perform. It starts with a need identified by an organization to prepare new employees to contribute, through work, for the first time. It is also done to refresh existing employee skills so they can perform in a new or a ...

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