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Blind Spots, Biases and Other Pathologies in the Boardroom by Kenneth A. Merchant

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Chapter 9

Group Productivity Losses

We usually don’t finish everything on our agenda. I plan the schedule carefully and try to keep us on schedule. But almost everything seems to take longer than it should. Then, toward the end of our scheduled time, guys are looking at their watches, worried about whether they are going to catch their planes, and some have already left. So we rush through some agenda items, and we almost always decide to defer some others to the next meeting.

—Lead independent director of a NASDAQ-listed medical devices company

The problem illustrated in the above quotation could be caused by lack of discipline from the leader in keeping the meeting on schedule, but it could also be caused by poor group productivity. Working ...

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