ADDITIONAL RESOURCES:

MIL-STD-245 (see glossary)

1b The SOW is within our capabilities

You can make a quick assessment of your ability to perform the task by using the Experience Window in Table 2-2. Ask yourself the customer and product questions and then compare your answers to the answers and capabilities shown in the table.

Table 2-2. Experience Window
ConditionHave Customer ExperienceHave Product ExperienceCapability to Perform
1YesYesHigh
2NoYesModerate
3YesNoLow
4NoNoUnknown

That's not the end of it, however. Just having customer experience and product experience is not enough; it must be positive experience. If you have had experience with this customer, but it was not positive experience, you must neutralize the negative effects. If you ...

Get Blueprint for Project Recovery: A Project Management Guide The Complete Process for Getting Derailed Projects Back on Track now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.