Blueprint for Project Recovery: A Project Management Guide The Complete Process for Getting Derailed Projects Back on Track

ADDITIONAL RESOURCES:

MIL-STD-245 (see glossary)

1b The SOW is within our capabilities

You can make a quick assessment of your ability to perform the task by using the Experience Window in Table 2-2. Ask yourself the customer and product questions and then compare your answers to the answers and capabilities shown in the table.

Table 2-2. Experience Window

Condition	Have Customer Experience	Have Product Experience	Capability to Perform
1	Yes	Yes	High
2	No	Yes	Moderate
3	Yes	No	Low
4	No	No	Unknown

That's not the end of it, however. Just having customer experience and product experience is not enough; it must be positive experience. If you have had experience with this customer, but it was not positive experience, you must neutralize the negative effects. If you ...