RECOVERY
The best solution to this problem is to not let it happen in the first place. That is achieved by scheduling the completion of the System Test Plan and System Test Procedure as a part of the Data Plan. An understanding and agreement must be made that the documents will be reviewed and approved by the customer within a certain time period (two weeks to one month are usual). Your agreement and schedule can allow for iteration, if necessary, but the System Test should not be scheduled until final approval of the System Test Plan and the System Test Procedure are approved by the customer.
Your agreement with the customer should be such that nonapproval will result in a project stoppage. Due diligence will determine who is at fault for nonapproval ...
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