10.2. The Concluding Process

Now that you have been through finding the causes of problems and expanding the cause base, you are in good position to carry the concept to the entire enterprise. Now is the time to gather together all the project managers, the quality manager, and the training manager and apply all this to the entire enterprise. It could well be that your enterprise wants you to continue with your project essentially unencumbered. After all, that's your primary task. In this case, hand off the findings to the person designated by the enterprise for followup. If you are an executive above the project level, ensure that the responsible project manager is involved in the conclusion process.

10.2.1. QUANTUM IMPROVEMENT

The principal ...

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