10 Managing Others

“Management’s job is to convey leadership’s message in a compelling and inspiring way. Not just in meetings, but also by example.”

Jeffrey Gitomer

Wouldn’t life be easier if everyone did what you told them to do when you wanted them to do it? Sadly, pointing your finger, stamping your feet, and saying “do it because I said so” doesn’t work on a sustainable basis.

Every day people find themselves having to manage other people’s behaviour and expectations. Whether you’re coping with domestic issues, dealing with an uncooperative sales assistant, or are the head honcho of your department, you’re always managing others.

As a manager, you have a tough job. What’s compelling and inspiring to one person may be a big turnoff for ...

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