Introduction

“When the eyes say one thing, and the tongue another, a practiced man relies on the language of the first.”

Ralph Waldo Emerson

You’re probably familiar with this scenario: someone is saying one thing to you, while their body seems to be saying something else – and you’re left feeling confused. Do you believe the spoken words you’re hearing or the body language that you’re seeing? Global research and anecdotal evidence consistently show that the truth lies in the manner of delivery.

Not that words don’t matter. They do. But if the words and the delivery don’t match, your listeners are going to believe what they observe rather than what you’re saying.

“ Without uttering a syllable, you can convey your thoughts, feelings, and ...

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