CHAPTER 5

Positioning Step II

The Benefit Ladder

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Figure 5.1 Five-step positioning process, highlighting step two

Creating a solidly constructed benefit ladder is the second step in the brand positioning process.

If you’re an experienced marketer in the 21st century—and it doesn’t matter what you’re marketing—you might ask, “Isn’t a benefit ladder pretty elementary?” Then you might add, “I’m sure everyone already knows that effective marketing starts with a product’s basic attributes and then ‘ladders up’ through the benefits until you can make an emotional connection with your audience, right?”

I’d reply that a benefit ladder is foundational, ...

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