Breaking Digital Gridlock, + Website

CHAPTER 9The Digital Change Is for Everyone

One critical piece to digital is getting the entire organization to invest in it. Some departments in the average bank or credit union are often overlooked when it comes to digital transformation, yet they are critically important to the transformation. Each department has a part to play, no matter how removed they may think they are from the basic business of the organization. What follows are some of the things that must be considered in these important departments.

Human Resources

Remote Employees

The talent we need will often not be in our backyard. I find that in smaller institutions, there is resistance to hiring remote employees. Unfortunately, this often results in organizations in more rural areas not being able to attract the talent that they need. Organizations that are going to survive the transition to digital will need to think about how to deal with employees who may only set foot in the office once a month, or even once a year. Here are some of the challenges that must be overcome.

“A remote employee cannot be effectively managed.”

I discussed this in a previous chapter from a manager's point of view. However, it is just as important to discuss it from the HR perspective. So when a manager identifies a resource that could be very valuable and allows the employee to work remotely, it will be up to HR to provide the tools to manage this person remotely. In this case, it is recommended that HR consider finding remote ...