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Breaking into Information Security by Chris Liu, Anthony J. Stieber, Josh More

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Chapter 1.3.1

Tier 1—Help Desk—Story

Keywords

education
training
life
origin story
career path
entry level
help desk

Jim Chan

I started my IT career in 01999 by attending Brown Institute in Mendota Heights. I finished their program with an A+ certification and landed a desktop support job at Target Corporation. During a hardware refresh project for the Finance executives, my boss asked me to work with the Information Security team to ensure the drives were erased properly. Target Corporation is huge on mentorship programs and development plans. I checked with my boss to see if I could schedule an informational interview with someone on the InfoSec team. My boss gave me the name of the Compliance and Monitoring manager and I scheduled an informational ...

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