To create a great organization, those at the top must be great leaders—both individually and collectively. As I've stated many times, this is essential. But great leaders at the executive level are not enough. Those who believe the success of an organization lies simply in the performance of a few individuals at the top of the hierarchy are still living in the era of the heroic leader.

Organizations can only be great if every single individual who works for that organization behaves in ways that facilitate greatness. While effectiveness at the top is a prerequisite, ultimately, executives must do what it takes to ensure everyone within the organization is behaving in ways that maximize organizational ...

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