CHAPTER 6

The Proactive Framework

… a proactive employee isn’t a commodity to be purchased via a recruitment and selection process.

“These three employees have demonstrated outstanding loyalty to our company,” claimed Jim. “They’ve been working here for 25 years. I think we should reward them at the Christmas Party.”

“What did you have in mind, Jim?” asked Chris, Jim’s boss.

“I thought we should buy them a flat-screen plasma TV and present it to them at party. What do you think?”

Chris looked at Jim pensively and paused. “What signal will this send the troops, Jim?” “It’ll send a signal to staff that we value them—we care about them. It demonstrates that we value loyalty.”

There was a long pause and Chris asked, “What about commitment? Does ...

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