Instead of answering questions, the leader’s role is to ask questions.
Denise brainstorms with her team on when it’s suitable to show independent judgment and when it’s not. She draws three columns on the whiteboard. In the left-hand column Denise asks her team to identify examples of when the team should follow set processes and procedures. She lists these instances. Denise then asks her team to identify circumstances when it’s suitable to use their own judgment. She records these cases in the right-hand column. And then Denise invites her colleagues to identify situations were either may be applicable; that is, where one can follow a set process or think originally, and she lists these in the middle ...
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