Chapter 2
Exploring the Value of Measuring User Outcomes
Picture your favorite digital tool. Visualize yourself using it, connecting with the emotions that are evoked. Now, reflect on the aftermath of your interaction. What elements make it so special to you? My favorite digital tool is an app named Delightful, a simple gratitude journal. Merely mentioning it makes me smile as I’m transported to the comforting sensation I get after every entry. My interaction with Delightful is as simple as reminding me each day at 8 p.m. to record three things I am grateful for. Yet the emotional depth I traverse with it is profound. Every interaction grounds me, infusing a sense of gratitude even on challenging days. This modest tool aids my quest to pause ...
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