Chapter 2 You Can't Hire Your Way Around the Soft Skills Gap

You can shine a bright light on soft skills in every aspect of your human capital management practices:

  • Staffing strategy and hiring
  • On-boarding and up-to-speed training
  • Performance management and talent development
  • Ongoing training
  • Management and leadership

But you simply cannot hire your way around the soft skills gap.

There are many sectors of the labor market in which significant education and credentials are not required threshold criteria for employment—these include many service or quasi-service jobs in retail, restaurant, cleaning, warehousing, moving, mining, agriculture, and so forth. The young talent pool available to these sectors offers many “diamonds in the rough,” ...

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