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Bridging the Values Gap by Ellen R. Auster, R. Edward Freeman

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CHAPTER 5

Introspective Values: Reflecting on Self and the Organization

In a $100 million company with multiple lines of business from food service to hotels, every Monday morning the senior management team would meet and the CEO would ask each business unit manager to report on the results of the previous week. Whenever there was any bad news, the CEO would demand to know what happened. Oftentimes no one knew why, for example, sales had dropped by 5 percent, so the business unit manager would find some excuse, and sometimes a real reason, so as not to be embarrassed in front of the others. Among the business unit managers, this became a game that they willingly talked about among themselves. The CEO never understood that by threatening public ...

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