Welcome to the third edition of Brilliant Coaching. This book focuses on one distinct application of coaching: coaching in the workplace. In particular, how to apply coaching to help others perform well in their job or role at work, while increasing their skills or learning.

In this new edition, you’ll find many of the previous methods and tools proven over almost 20 years of my, and my team’s, work with this topic. You’ll also find fresh information and routines, based on our continued study and practice in the field. For example, engagement is now a huge topic for organisations as the true impact of engagement levels upon performance becomes clear. So I’ll cover that early on in Chapter 2 in order to illustrate how coaching is ...

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