CHAPTER 5 What to say, and how to say it

There is only one rule to become a good talker, learn how to listen.

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Have you ever wondered, ‘How am I going to explain this?’ or ‘What do I say next?’ or ‘Am I ever going to get a chance to say my bit?’

Polly has just been promoted to a supervisory role. ‘Most of the time, I talk too much. I don’t really think before I speak – I waffle on and use exaggerated gestures which some people find off-putting. I’m worried that I’m going to have difficulty explaining things clearly and concisely to the people in my new role at work.’

Rob ...

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