Customers have changed because the world has changed and it is constantly changing. Admittedly, I am getting old but I remember going to shops when the pace of life was so much slower; it seemed that people had more time and you were known by your name. There was time for a chat and relationships were stronger. We had less choice and the only way we could buy was through people either face to face or on the phone. Now there are large call centres to buy from; shopping centres full of large chain stores have replaced the local high street, and supermarkets selling everything you need seem to be everywhere. To top it all, we can buy anything 24 ...
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