Do you have to deal with people you don’t like? Someone at work maybe or someone in the family who rubs you up the wrong way? Do you struggle to manage your feelings and remain civil? Good news! It can be done!


Although Dionne was looking forward to her mother’s seventieth birthday party that evening, she was anxious about seeing her brother-in-law Ross. He often seemed to enjoy humiliating her. Last month, for example, at a family lunch, Ross contradicted Dionne’s views and opinions. And last week, on the phone, Ross dismissed Dionne’s idea ...

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