Brilliant Freelancer

PART 3

Manage your

clients (before

they manage

you)

Dealing with people is probably the biggest problem you face,

especially if you are in business. Dale Carnegie

C

lients are the freelancers’ lifeblood, but they can be unruly

and difficult to please. As we discussed in Part 2, the

desired outcome of every piece of work is total customer

delight. But the reality is that delight is sometimes impossible to

achieve – and on those occasions ...