CHAPTER 14
Deal with
(and decline)
difficult clients
N
o matter how hard you try, or how hard you work, some
jobs will run off the rails. Projects get complicated,
relations sour and the client will blame you for every
problem. Troubles can arise from every quarter, and they can be
big, small and medium-sized. You can do everything right and
still find yourself deep in the quagmire.
Dealing with conflict
So how do you deal with a client ...

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