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First edition published in 2005
Third edition published in Great Britain in 2010
© Nic Peeling 2005, 2008, 2010
The right of Nic Peeling to be identiﬁed as author of this work has been asserted
by him in accordance with the Copyright, Designs and Patents Act 1988.
Pearson Education is not responsible for the content of third party Internet sites.
Portions of this text are adapted from Dr Peeling’s Principles of Management:
Practical Advice for the Front-Line Manager (ISBN: 978-0-932-63354-5),
Copyright © 2003 by Nic Peeling, with permission from Dorset House
British Library Cataloguing-in-Publication Data
A catalogue record for this book is available from the British Library
Library of Congress Cataloging-in-Publication Data
Brilliant manager : what the best managers know, do and say / Nic Peeling.
-- 3rd ed.
Includes bibliographical references and index.
ISBN 978-0-273-74323-1 (pbk. : alk. paper) 1. Management--Handbooks,
All rights reserved. No part of this publication may be reproduced, stored in
a retrieval system, or transmitted in any form or by any means, electronic,
mechanical, photocopying, recording or otherwise without either the prior
written permission of the Publishers or a licence permitting restricted copying
in the United Kingdom issued by the Copyright Licensing Agency Ltd, Saffron
House, 6–10 Kirby Street, London EC1N 8TS. This book may not be lent,
resold, hired out or otherwise disposed of by way of trade in any form of
binding or cover other than that in which it is published, without the prior
consent of the Publishers.
10 9 8 7 6 5 4 3 2 1
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Cartoon illustrations by Bill Piggins
Typeset in Plantin by 3
Printed and bound in Great Britain by Henry Ling Ltd, Dorchester, Dorset
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