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Brilliant Manager, 3rd Edition by Dr. Nic Peeling

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manager
brilliant
A01_PEEL3231_03_SE_FM.indd 1 20/09/2010 14:46
A01_PEEL3231_03_SE_FM.indd 2 20/09/2010 14:46
manager
third edition
What the best managers know, do and say
Nic Peeling
brilliant
A01_PEEL3231_03_SE_FM.indd 3 20/09/2010 14:46
PEARSON EDUCATION LIMITED
Edinburgh Gate
Harlow CM20 2JE
Tel: 144 (0)1279 623623
Fax: 144 (0)1279 431059
Website: www.pearsoned.co.uk
First edition published in 2005
Third edition published in Great Britain in 2010
© Nic Peeling 2005, 2008, 2010
The right of Nic Peeling to be identified as author of this work has been asserted
by him in accordance with the Copyright, Designs and Patents Act 1988.
Pearson Education is not responsible for the content of third party Internet sites.
Portions of this text are adapted from Dr Peeling’s Principles of Management:
Practical Advice for the Front-Line Manager (ISBN: 978-0-932-63354-5),
Copyright © 2003 by Nic Peeling, with permission from Dorset House
Publishing (www.dorsethouse.com).
ISBN 978-0-273-74323-1
British Library Cataloguing-in-Publication Data
A catalogue record for this book is available from the British Library
Library of Congress Cataloging-in-Publication Data
Peeling, Nic.
Brilliant manager : what the best managers know, do and say / Nic Peeling.
-- 3rd ed.
p. cm.
Includes bibliographical references and index.
ISBN 978-0-273-74323-1 (pbk. : alk. paper) 1. Management--Handbooks,
manuals, etc.
I. Title.
HD38.15.P44 2010
658--dc22
2010034353
All rights reserved. No part of this publication may be reproduced, stored in
a retrieval system, or transmitted in any form or by any means, electronic,
mechanical, photocopying, recording or otherwise without either the prior
written permission of the Publishers or a licence permitting restricted copying
in the United Kingdom issued by the Copyright Licensing Agency Ltd, Saffron
House, 6–10 Kirby Street, London EC1N 8TS. This book may not be lent,
resold, hired out or otherwise disposed of by way of trade in any form of
binding or cover other than that in which it is published, without the prior
consent of the Publishers.
10 9 8 7 6 5 4 3 2 1
15 14 13 12 11 10
Cartoon illustrations by Bill Piggins
Typeset in Plantin by 3
Printed and bound in Great Britain by Henry Ling Ltd, Dorchester, Dorset
A01_PEEL3231_03_SE_FM.indd 4 20/09/2010 14:46
To Sue, Harriet, Jilly, Julie and Sally
A01_PEEL3231_03_SE_FM.indd 5 20/09/2010 14:46

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