|‘It’s not enough that we do our best, sometimes we have to do what’s required.’|
|Sir Winston Churchill (1874–1965)|
Mention the word ‘quality’ to some project managers and you’ll hear an audible groan. The term comes loaded with connotations of gold-plated solutions, unrealistic customer expectations and misdirected effort.
Project managers understandably respond to the pressure to deliver on time and somewhere close to budget. Quality can often end up as the poor relation to these two very obvious measures of success. However, once ...