We’ve established the importance of considering how you come across to others and the implications that differing perceptions can have. But when you drill down, what is it that people actually do that makes them look and feel confident? There’s one word that sums this up in a nutshell – communication. This is the nucleus around which your ability to look, feel and be more confident revolves.

So far, we’ve looked at how your mindset can affect your behaviour and, to some extent, what you say – you’ll remember Julie who was a negative thinker and said ‘if only’ a lot, and Costas who couldn’t stop saying ‘sorry’. What we haven’t yet looked at is ...

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