O'Reilly logo

Brilliant Self Confidence, 2nd Edition by Mr. Mike McClement

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Verbal and non-verbal communication

Having completed the ‘Look and learn’ exercise, you’ve started to consider the concepts of ‘verbal behaviour’ and ‘non-verbal behaviour’. You’ve probably heard the terms before but have you ever used them constructively in relation to the way you come across?

Well, that’s exactly what we’re going to do here. But first let’s clarify what the two terms actually mean:

  • Verbal communication = What you say and how you say it.
  • Non-verbal communication = What you do and how you do it.

Verbal communication

What are you going to say?

Don’t forget to use the ‘W’ concept if you can make the time. You’ll feel a lot ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required