chapter 6

The new process of procurement

Brilliant Salespeople have to put themselves in the shoes of their buyers. They have to be curious about a buyer’s challenges, needs, frustrations and about the buying process so that they can plan to navigate the sale effectively.

Some useful questions to ask yourself (and your prospective ­buyers) are:

  • What qualities do buyers value in a salesperson?
  • Have their expectations of salespeople changed? If so, how?
  • What value do salespeople provide to buying organisations?

In preparing for this third edition of Brilliant Selling we surveyed both buyers and salespeople in a variety of markets about the ...

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