Many assessment centres for graduates and development centres for in-company training ask candidates to solve a range of problems or deal with particular situations that reflect what they are likely to encounter at work. These exercises can form part of any recruitment process, and sometimes just one item or test that is relevant to a particular job may be set for applicants. For example, if someone has applied for a job in customer services they may have to take part in a role-play dealing with a customer on the telephone or in person; or if their job will involve prioritising large quantities of financial paperwork, they may have to sort through ...
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