CHAPTER 3Bring Out the Best: Leading in the Next Decade

We started off this first section discussing the global dynamics of growth, change, and relationships in a no-normal world. The very nature of these forces has changed forever. We then moved on to the impact every one of us experiences on an always on, always connected planet. Hardware, software, and wetware are now inseparable. And empathy, the human connector, is the casualty.

Global: Personal and Professional

Let’s now focus on the professional impact of this new era. If you are reading this book, you are responsible for the output of others; your profession is leader. And whether you know it or not, there is a storm coming.

If you look back 20 or 30 years, you’ll recognize the first ...

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