CHAPTER 7Anatomy of Communication: Preparing to Lead in the Moment

Now you know where you need to focus your efforts. You’ve targeted the core team members, and what happens between you and them in the moment is what will activate additional capacity. You are the catalyst, not some new performance management system, not another realignment of compensation systems, not another spirited articulation of organization vision. Your interactions in the moment are what turn on added effort or turn it off. Our workshop participants invariably tell us that 90 percent of their leadership interactions with their team members aren’t planned, they aren’t scheduled. They are spontaneous interactions, impromptu messages exchanged in the moment. We think you ...

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