CHAPTER 9The Leader’s Protocol: Making Every Moment Count

As with most people in leadership or managerial roles today, there is an abundance of structure in place for the management side of the job. Policies, procedures, performance management, processes, approvals, scheduling, forecasting—it’s a job just to comply with it all. And how engaging (for you or your team members) is that side of what you do every day?

Let’s look at the leadership side of your job. We define leadership as simply bringing out the best in those who matter to you, and bringing out the best in yourself while you’re at it. What kind of structure or design does your employer put in place for the human interactions you engage in on its behalf? Our experience (and our research) ...

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