INDEX
A
- Accenture Plc
- Global Consumer Pulse Survey (2013)
- Technology Vision 2013
- Ad Age
- adaptive learning
- Adobe Photoshop
- advertisements (online)
- Gen D reactions to
- recommendation engines
- agile software development
- Agility Grid
- airline industry, fees charged by
- American Banker
- American Express
- Andreessen, Marc
- anthropomorphism
- Apple
- Apple Stores
- customer characteristics and
- iPhone
- iPod and iTunes
- loyalty to
- “application abandonment”
- assembly languages
- authenticity
- connecting with customers and
- loyalty and
- radical authenticity
B
- Bank-by-Phone (First National Band of Chicago)
- Banking Analytics Symposium
- banking industry
- data management and
- fees charged by
- “financial supermarkets” concept of
- next-best-action approach used by
- See also individual names of banks
- Barings Bank
- BASIC
- BB&T Corp.
- Beacon (Facebook)
- Best Buy
- Big Data
- defined
- managing data and
- privacy issues and
- scientific method for
- for “360-degree” view of customers
- BizWatch Online
- BlackBerry
- Blockbuster
- Bloomberg Businessweek
- Bodine, Kerry
- Borders
- brand loyalty
- Burris, Peter
- Bush, Jim
- business culture
- BusinessDictionary.com
- business process modeling, overcoming
- business technology concept
C
- causality, of data relationships
- cellphones, data plans for. See also individual names of companies
- change
- adaptation by businesses to
- brand loyalty and
- of business culture
- business driving technology for
- business technology concept
- CFO function and
- customer focus and
- customer service role and
- democratization ...
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