Build It

Table of contents

1. Cover
2. Title Page
3. Alphabetical List of Plays
4. 1 Understanding Employee Engagement
   1. Introduction
   2. Understanding Employee Engagement
   3. The Case for Action
   4. Ultimately, Engagement is a Choice
   5. Getting Started
   6. Notes
5. 2 Introducing the Engagement Bridge™
   1. Introduction
   2. Unpacking the Bridge™
   3. Company Culture is the Output of the Bridge™
6. 3 Open & Honest Communication
   1. Introduction
   2. The Trust Issue
   3. Communicating Means Listening as Well as Speaking
   4. In Practice
   5. THE PLAYS
   6. Transparent Approach to Communicating Salaries: Buffer
   7. Showing and Telling to Keep Communication Open: Wistia
   8. Revolutionize Teamwork With a “Get to Know Me” Guide for Every Member of Staff: BetterCloud
   9. Communicating and Leading a Business Through Challenging Times: GM Holden Ltd
   10. Bringing all the Ingredients Together to Create Engagement: Krispy Kreme Australia
   11. Giving Your Employees a Seat at the Table: HSBC
   12. Notes
7. 4 Purpose, Mission & Values
   1. Introduction
   2. The Case for Company Values
   3. In Practice
   4. THE PLAYS
   5. Designing Values to Fuel a New Phase of Growth: Causeway Technologies
   6. Creating a Common Language Through Values: Vocus Communications
   7. Leading a Business Based on Your Values: G Adventures
   8. Re‐energizing a Program with a Purpose: LinkedIn
   9. Changing Your Values as Your Company Becomes a “Teenager”: CarTrawler
   10. A Purpose‐Driven Approach to Volunteering: Discovery Communications
   11. Creating a Multi‐layered Approach to Designing Values: Southwest Airlines
   12. Changing Your Values to Help Drive Your Mission: Interface Carpets
   13. Notes
8. 5 Leadership
   1. Introduction
   2. The High‐Engagement CEO
   3. In Practice
   4. THE PLAYS
   5. Leading Millennials to find their Path: VaynerMedia
   6. A “Real” Consultative Approach: St John Ambulance
   7. Creating a Leadership Model that Drives Results: Halfords
   8. Notes
9. 6 Management
   1. Introduction
   2. Managers Have Real Power
   3. In Practice
   4. THE PLAYS
   5. Paying Staff to Leave … Really: Zappos
   6. Ditching Performance Ratings and Annual Reviews: Gap Inc.
   7. Creating a SMARTA Goal‐Setting Process: Xero
   8. Recruiting to Build Long‐Term Relationships: Vitsoe
   9. Putting Your People First: Talon Outdoor
   10. “Always On” Approach to Employee Feedback: Dunelm
   11. Notes
10. 7 Job Design
    1. Introduction
    2. Designing High‐Engagement Jobs
    3. In Practice
    4. THE PLAYS
    5. Building Innovation Into Jobs and Working Practices: Atlassian
    6. Making Transformational Change Through Job Design: Crawford & Company
    7. Welcome to Flatland: Valve Corporation
    8. Creating Autonomy and Accountability through Job Design: Drift
    9. Notes
11. 8 Learning
    1. Introduction
    2. The Learning Culture
    3. Shift the Power
    4. In Practice
    5. THE PLAYS
    6. Learning Based on Einstein's Theories: Stonegate Pub Company
    7. Deliver On‐demand Learning to Gig Workers: Zeel
    8. Creating Development Plans to Help a Young Workforce: KFC Australia
    9. Using Learning Academies to Drive Results: MVF
    10. Put Gaming into Your Learning Program: GAME
    11. A High‐Touch Approach to Learning: The Estée Lauder Companies
    12. Notes
12. 9 Recognition
    1. Introduction
    2. Ditch the Clocks and Watches
    3. Recognition and Visibility Go Together
    4. In Practice
    5. THE PLAYS
    6. Giving the Boot to Traditional Recognition Awards: Venables Bell & Partners
    7. Recognizing an Offline Workforce: ICC Sydney
    8. A Recognition Program that Will Make You Smile: Hershey Company
    9. Adding a ThankMe to Your Recognition Program: Coleman Group
    10. Recognition that “Crushes It”: SnackNation
    11. Building Your Recognition Pyramid: Homeserve
    12. Making Your Employees Feel Like Stars: Virgin Group
    13. Notes
13. 10 Pay & Benefits
    1. Introduction
    2. Pay
    3. Benefits are Here to Benefit your Company and Your Employees
    4. In Practice
    5. THE PLAYS
    6. Benefits That Truly Meet the Needs of your Workforce: Goodman Masson
    7. Sometimes All It Takes is an Ice Cream Van: PhlexGlobal
    8. Creating a Fair and Transparent Approach to Pay: Basecamp
    9. A Participative Approach to Pay: Semler
    10. Using Sporting Events to Reward Employees: McDonald's
    11. Benefits for the Dogs: BrewDog
    12. Creating a Compelling Benefits Communication Campaign: Citation
    13. Creating a Meaningful Employee Ownership Plan: Illuminate Education
    14. Turning Tradition on its Head with a Fun Benefits Expo: 3M Australia
    15. Improving Collaboration by Removing Sales Commissions: Bamboo HR
    16. Notes
14. 11 Workspace
    1. Introduction
    2. Understanding the Agile Workspace
    3. In Practice
    4. THE PLAYS
    5. Creating a Workspace to Drive Agile Working: GE
    6. A Workspace Where You Want to Bring Your Mom: Pentland Brands
    7. Designing a Workspace Using All of Your Senses: Adobe
    8. A Workspace Fit for Kings and Queens: money.co.uk
    9. Notes
15. 12 Wellbeing
    1. Introduction
    2. Our Stress and Burnout Crisis
    3. In Practice
    4. THE PLAYS
    5. Creating Flexibility to Support Diversity: Boston Consulting Group
    6. A Holistic Approach to Financial Wellbeing: Travis Perkins PLC
    7. Using Leaders to Champion Wellbeing: American Express
    8. A Way to “PerkUp” Your Wellbeing Benefit: LinkedIn
    9. Taking Small But Meaningful Steps to Wellbeing: GreatCall
    10. A Benefit to Help Fight Employee Burnout: Weebly
    11. Notes
16. 13 Building it
    1. In Summary
    2. Getting Started
17. Acknowledgments
18. Index
19. End User License Agreement