You can hire the best people, design the best jobs and have the most engaged workforce, but if you don't get learning right, your organization is destined to underachieve. But we all know that, don't we? When we talk about providing training or learning opportunities to our staff, no one really disagrees—we're all in vehement agreement that it's a good thing. But then training is the first thing that gets cut, last in the line for budget because we know we can always do it next year.

People at McDonald's get trained for their positions, but people with far more complicated jobs don't. It makes no sense. Would you want to stand on the line of the untrained person at McDonald's? Would you want to use the software written by the engineer who was never told how the rest of the code worked? A lot of ...

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