September 2005
Intermediate to advanced
288 pages
5h 57m
English
book
Build Master, The: Microsoft’s Software Configuration Management Best Practices
by Vincent Maraia
Content preview from Build Master, The: Microsoft’s Software Configuration Management Best Practices
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Chapter 15. Customer Service and Support
Philosophy: It has been my observation that the bottom line of every feature, bug, hotfix, or design change request always comes down to the question, “Will we (Microsoft) support this?” | ||
| --Vincent Maraia | ||
It is interesting how after almost 30 years, Microsoft has realized that the name product support services (PSS) might not be an accurate representation of what the support organization’s goals are. After all, supporting the customer is what they really do, so the name was recently changed to customer service and support (CSS). Because my first job at Microsoft was interning in the PSS hardware team in 1989, I experienced a lot of the support pains firsthand. Back in 1989, when every personal computer ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.