Build Talking Apps for Alexa

Refunding a Purchase

Hopefully our users will never second guess their decision to buy the Magnificent Moons package. But in the event that they have buyer’s remorse, we should offer them a means to return their purchase for a refund.

To do that, we’ll add a new intent through which a user can ask for a refund. In the interaction model, the intent is defined like this:

sell/starport-75/skill-package/interactionModels/custom/en-US.json

{
  "name": "RefundIntent",
  "samples": [
    "refund the {productName} pack",
    "return the {productName} package",
    "return the {productName} extension"
  ],
  "slots": [
    {
      "name": "productName",
      "type": "ADDON_PRODUCTS"
    }
  ]
},

As defined here, when the user wants a refund, they can say, “refund the Magnificent Moons pack,” ...