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You arrive at your desk first thing in the morning rested, determined and ready to face the day. You are full of good intentions and tell yourself that ‘it's going to be a good day’. You grab a coffee, go to the computer and check your email.

In effect, what you're doing with this first step of the working day is seeing if anyone else has been kind enough to put their really important priorities on your plate before allowing you to attend to your own. Opening your email first thing allows others to set your agenda, establish your priorities, and determine what you spend your time and energy on first thing. When you think about it like that – and ...

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