Building a Data Culture: The Usage and Flow Data Culture Model

© The Author(s), under exclusive license to APress Media, LLC, part of Springer Nature 2023

G. W. Griffin, D. HolcombBuilding a Data Culturehttps://doi.org/10.1007/978-1-4842-9966-1_10

10. Case Studies and Lessons Learned

Gary W. Griffin¹   and David Holcomb²

(1)

Jacksonville, FL, USA

(2)

Berryville, VA, USA

 

Noted Swiss psychiatrist Carl Jung said, “You are what you do, not what you say you’ll do.” In the organizational context, employees expect the organization and its leadership to do what they say. Culturally, “what you do” is referred to as enacted values. Espoused values are “what you say you will do” (Venema, 2021). When the two are the same, the culture thrives. When they are not, the results can be devastating.

When there’s a gap between espoused ...