I am sure that everyone in IT would like to be part of a high-performance team. This chapter outlines for you:

•   The characteristics of teams that succeed.

•   The benefits of teamwork.

•   The role of the team leader.

It also provides you with a diagnostic tool to rate your current team performance.

A team or a group?

IT professionals are often viewed as working in isolation. People who are not in the profession can view them as seeming to prefer the company of themselves and their computers and other electronic devices to that of their colleagues. Yet much of life and work involves various forms of team working; and to gain the most from this, individuals need to realise what team working ...

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