PILLAR 10

Conducting a Self-Inventory to Find Your Friends and Foes

When I was younger, I worked in a fast-food joint, flipping burgers and making shakes. It was a fun job. I got to get on the microphone and yell back orders as well as let my personality fly over the loudspeakers, and I had a great group of people around me. All in all, I enjoyed it. But four times a year, we all had to do something I absolutely despised: INVENTORY. I hated it. Every quarter, like clockwork, we would have to do a complete, extreme, itemized inventory.

Every ketchup packet, every bun, every straw, and every bottle of syrup had to be accounted for. We had to see what could be used and what needed to be thrown away. Even if we were throwing something away, my manager ...

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