Building a World-Class Compliance Program: Best Practices and Strategies for Success

Chapter 12. Designing Robust Fraud Prevention Policies: The Airservices Australia Fraud Control Plan

"If a man defrauds you one time, he is a rascal; if he does it twice, you are a fool."

—Author Unknown

I was a presenter at an internal fraud prevention conference in Sydney in November 2005, and had a chance to listen to some of other speakers. One of them was a security officer from Airservices Australia, a government-owned corporation based in Australia. He presented a fascinating session on how his company strengthened its internal fraud control through communicating an antifraud policy throughout the organization. I was very impressed with the Airservices Australia program that included linking internal fraud control with governance strategies, engaging senior management to deliver the antifraud policy, and monitoring the effectiveness of the program through key performance indicators.

I immediately knew this was a best practice in compliance that I would want to include in my book. Very few companies in the United States actually publish a fraud control plan and yet this is something that needs to be communicated internally and externally. I approached Airservices Australia for access to their Fraud Control Plan and related information on their program. They were extremely gracious in providing me all the information that I needed and I deeply appreciate their assistance. Airservices Australia (Airservices) has an excellent compliance program that they have developed over the ...