© The Author(s), under exclusive license to APress Media, LLC, part of Springer Nature 2024
N. Zaidi et al. (eds.)Building AI Driven Marketing Capabilitieshttps://doi.org/10.1007/978-1-4842-9810-7_16

16. Unlocking Emotional Intelligence with AI Marketing: Connecting Brands to Hearts

Anushka Lydia Issac1  
(1)
Faculty and Course Leader – L3 Pearson Foundation Program Westford University College, Sharjah, United Arab Emirates
 
 
Anushka Lydia Issac

Emotional intelligence (EI) has emerged as a key concept in various domains, including psychology, leadership, and education (Gladson Nwokah & Ahiauzu, 2009). In recent years, it has found its way into the realm of marketing as an essential factor in building strong and lasting connections ...

Get Building AI Driven Marketing Capabilities: Understand Customer Needs and Deliver Value Through AI now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.