Chatbots are one more channel of providing conversational flows to customers. In the previous chapter, we discussed how the banking and insurance industries are structured and what kinds of interactions happen with the customers in those industries. There are many types of touchpoints a bank or insurer provides to customers in the day-to-day operations, starting from selling a new policy to settling escalations of claims. All these touchpoints are sources ...
© Abhishek Singh, Karthik Ramasubramanian, Shrey Shivam 2019
A. Singh et al.Building an Enterprise Chatbothttps://doi.org/10.1007/978-1-4842-5034-1_22. Identifying the Sources of Data
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New Delhi, Delhi, India
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Donegal, Donegal, Ireland
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